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“STEP 1: Try to solve the problem yourself
I did my homework to find out exactly what the phone came with, and called Cellular Stop to ask for a clarification on the questionable charges; they hung up on me. Three days later, I returned to the store with a friend and requested an explanation for the $209.94. The exchange escalated quickly; within minutes, six clerks encircled us, screaming and cursing and threatening to “break” our “fucking faces” if we didn’t “get the fuck out.” My friend was thrown against the wall, and one worker tried to smash my camera while another attempted to grab the receipt. (Sorry, buddy, I’d already photocopied it.) After getting booted, we called 911. Four of the six workers scattered like rats. We waited. And waited. And waited. The cops never came, so we walked to the NYPD booth in Times Square. The officers on duty expressed no surprise when we explained what happened and where, but they could only file a report for “harassment.” Quoth the sarge, “Had they broken both your legs and your nose, then maybe that’d be assault. You gotta call the Better Business Bureau, not us.” Thank you, New York’s Finest.” source...