“Trendwatching.com has a list of half a dozen consumer trends in 2009. One of them making the list is Feedback 3.0. The company that I work for is just now talking about getting into the game. Of course, it had been suggested over a year and a half ago that they have product reviews and allow their customers to rate products but they were afraid of them saying something negative. Which is where being transparent is important.” source...
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